Shipping & Shop Policies

All items are shipped via certified mail - it is faster and safer - with a tracking number sent to you right after shipment. 

INTERNATIONAL SHIPPING: I will not pay for additional taxes or customs fees that can eventually occur.

Expect approximately 1-2 days for deliveries in Portugal and 5-20 days for deliveries in Europe and the rest of the world. I won't be responsible for any delays or problems with shipping.

All payments are made via Paypal. You don't need to have an account, the only thing you need to have is a valid credit card and an email adress.

FOR PORTUGAL RESIDENTS ONLY: I can also accept bank transfers. For that, send me a personal message and I'll give you my NIB.

Refunds and exchanges will only be made if you receive the wrong item and it the item is delivered to me in good conditions. The item must be returned within 7 days after delivery.

Shipping fees won't be refunded.

If you have more questions, feel free to use the contact form or send an email to ines[dot]handmade[at]gmail[dot]com